Yes! Most of our products are customizable with your design, photo, text, or logo. Simply upload your file at checkout (or email it to us with your order number), and our design team will prepare it for engraving.

Yes. On request, we can send you a digital mockup of your engraving before production. Please note this may extend processing time by 1–2 business days.

Production time: 3–7 business days for most items

U.S. shipping: 3–5 business days

International shipping: 7–21 business days (depending on location & customs)

You’ll receive tracking details as soon as your order ships.

Yes! We ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.

Since our items are made-to-order and personalized, returns or exchanges are only accepted if your item arrives damaged, defective, or with an engraving error on our part. See our Return Policy for details.

If your package arrives damaged, please contact us within 14 days with photos of the product and packaging. We’ll quickly send a replacement or issue a refund.

We primarily use premium natural woods, stainless steel, and eco-friendly materials. Each product listing will specify the exact materials used.

Absolutely! We create custom engraved gifts for weddings, businesses, and events. Email us at [your email here] to discuss bulk pricing and design options.

Keep wooden products away from excessive moisture or heat.

Wipe with a soft, dry cloth.

For food-safe items (like cutting boards), apply mineral oil occasionally to maintain the wood’s finish.

You can reach us anytime at [your email here], or use the Contact Us form on our site. We typically respond within 24 hours.